mamba Casino & Sportsbook Data Care
This page describes what we collect when you use mamba and how we keep that data protected. We at mamba take your privacy seriously. When you open an account, deposit funds, place a wager on Liga 1 or Piala AFF, or play our live-dealer tables, we collect certain information to verify your identity, process payments, and deliver our service securely.
Our platform operates across supported jurisdictions in Southeast Asia. We are responsible for how your personal data is handled—from the moment you sign up through account closure and beyond. This policy explains our approach to data collection, use, storage, and your rights under applicable law.
We use your data only for purposes related to account verification, payment processing, fraud prevention, and service delivery. We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply consistent encryption and access controls regardless of storage location.
What we collect on mamba
We collect several categories of information to operate mamba:
- Identity data: Your full name, date of birth, national ID number (KTP), and passport details during KYC verification.
- Contact information: Email address, phone number, and residential address for account correspondence and security alerts.
- Payment details: Your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account credentials. We do not store full card numbers; payment processors handle that encryption.
- Account activity: Login timestamps, device information, IP addresses, and wagering history on football, esports, live-dealer tables, and slot games.
- Device and browser data: Operating system, browser type, screen resolution, and unique device identifiers to detect unauthorized access and prevent fraud.
- Cookies and session tokens: Small files stored on your device to remember your login state, language preference, and two-factor authentication status.
We collect this data in several ways. When you register, you provide your name, email, and password directly. When you complete KYC verification, you upload a photo of your ID and a selfie. When you deposit, your payment processor shares transaction details with us. When you browse mamba, our servers log your IP address, browser type, and the pages you visit.
We do not collect biometric data beyond the selfie used for KYC matching. We do not track your location unless you grant permission to your device's GPS. We do not use cookies to track you across other websites.
How we use and protect your data on mamba
We use your data to verify your identity, comply with anti-money-laundering law, process deposits and withdrawals, detect fraud, and deliver customer support. Our mamba team also uses anonymized account data to understand which games are popular (e.g., Dragon Tiger versus baccarat in Surabaya) and how to improve our app's streaming quality on weak 3G networks.
We employ several protections for your data:
- All data in transit is encrypted using TLS 1.2 or higher.
- Your password is hashed and salted; we never store it in plain text.
- Two-factor authentication (via SMS or authenticator app) protects your account from unauthorized login attempts.
- Our servers use role-based access control—only staff members who need to verify your KYC documents can see them.
- We conduct regular security audits and penetration testing to find and fix vulnerabilities.
- Data backups are encrypted and stored in geographically separate facilities.
Third parties who handle your data include: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) who verify deposits; KYC vendors who match your selfie to your ID; live-dealer studios that provide blackjack, roulette, and baccarat streams; and cloud hosting providers who store our database backups. Each processor signs a data-processing agreement with us, meaning they must follow our privacy and security standards.
Your rights on mamba include the right to access your data, request corrections, and request deletion (subject to legal retention periods for anti-fraud and anti-money-laundering compliance). During Idul Fitri or other holidays, if you need urgent access to your account or wish to disable it temporarily, contact our support team and we will respond within one business day.
We retain your data only as long as necessary. Account data is kept for seven years after closure to comply with financial reporting law. Cookies expire after your session ends or when you clear your browser. If you request deletion of non-legal-hold data, we remove it within thirty days.
Contact and your choices
If you have questions about how we use your data, wish to exercise your rights, or believe your data has been misused, contact our data protection officer at [email protected]We will respond within ten business days.
You can manage your communication preferences in your mamba account settings. You may opt out of marketing emails at any time; however, we will continue to send transactional emails (e.g., withdrawal confirmations, security alerts) because these are required to operate your account safely.
Our services are available only where local law permits. Users in jurisdictions where online wagering is prohibited should not use mamba. We are not responsible for breaches of your local law; you are responsible for verifying that your use of our platform complies with your jurisdiction's regulations.