mamba Platform Account Terms

When you open an account on mamba, you agree to the terms that govern how we operate our platform, process your deposits and withdrawals, and handle disputes. We set out these conditions to protect both your account and our service across all supported jurisdictions where our platform is available.

Our mamba service is available only where local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. By creating an account, you confirm that you are accessing mamba from a location where our service is legally available and that you meet all local eligibility requirements.

Account opening and verification on mamba

Account opening starts with email verification, KYC documents, and a deposit method. We require a valid government-issued ID (KTP, passport, or driving licence), a recent utility bill or bank statement to confirm your address, and a selfie for facial verification. Our mamba verification team reviews these documents within 24 hours and notifies you of approval or any additional information we need.

Once your account is verified, you can deposit funds using any of our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not charge deposit fees. Minimum deposit amounts vary by payment method; you will see the current minimum when you select your preferred option.

Deposits, withdrawals, and bonus terms on mamba

Deposits are processed immediately once your payment is confirmed. Withdrawals are subject to a review window; we verify that your account activity matches your deposit history before releasing funds. This process typically takes 1–3 business days, depending on your bank and payment method. We do not guarantee specific withdrawal timelines.

If we offer a bonus or promotional credit, it is subject to wagering requirements set out in the promotion terms at the time of offer. Bonuses are not withdrawable as cash; they can only be used to place bets or play games on our mamba platform. If you close your account while a bonus is active, any unused bonus credit is forfeited.

Our mamba dispute and complaint process

If you believe there is an error in your account or a transaction, contact our support team with details of the issue. We will investigate and respond within 5 business days. If you are not satisfied with our response, you may escalate your complaint in writing to our compliance team. We keep records of all disputes and resolutions for audit purposes.

We do not accept liability for technical failures beyond our control, such as internet outages or payment processor errors. However, if we are at fault, we will work to resolve the issue and restore your account to its correct state.

Our mamba platform policies

We reserve the right to suspend or close any account that violates our terms, including accounts used for fraud, money laundering, or abuse of our systems. We also reserve the right to refuse service to users in jurisdictions where we do not operate or where local law prohibits our service.

Your data on mamba is protected by encryption and stored on secure servers. We do not share your personal information with third parties except where required by law or to process your payments and withdrawals. For full details, see our privacy policy

These terms are governed by the laws of the jurisdiction in which mamba operates. Any disputes arising from your use of our platform will be resolved through our internal complaint process first, and then through arbitration or local legal channels as applicable in your region.

Changes to our mamba terms

We may update these terms at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of mamba after such changes constitutes your acceptance of the updated terms. If you do not agree to the changes, you may close your account.